August 31, 2012 |

When You’ve Got It…

When I first started out on my own, The Royal District Nursing Service were a client for their first rollout of Microsoft Software (probably Windows 3.1).  They were at Fawkner Towers, the same building as me, but up one floor.  Now 20 years later we are still being called upon to do onsite training and bespoke problem solving.  The lovely Kevin Rizzoli was in there yesterday to do a custom session for the executive on how to best work on shared documents, feedback went like this:

Kevin was great – he answered all our questions and some we didn’t even know we wanted answered!

A nice way to end the week!

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June 3, 2012 |

Review of Essentials of Intentional Interviewing by Ivey, et al

Authors: Allen E. Ivey, Mary Bradford Ivey and Carlos, P. Zalaquett
Brooks/Cole, Cengage Learning, rrp $111.95.

The short version of the review (presented below), will appear in the AITD journal, Training and Development (vol 39, no.3, June 2012).

A longer version will appear in the Australian Counselling Association journal, Counselling Australia, (vol 11, no. 3, August 2012).

Review of: Essentials of Intentional Interviewing: counselling in a multicultural world (2nd Edition, 2012)

By Angela Lewis

This book is intended to clarify interviewing expertise through the use of the microskills hierarchy, communication skill units which include attending behaviour, the basic listening sequence, paraphrasing and reflection of feeling. It presents highly practical tools and resources, plus a large number of case examples and sample interviews in an engaging and easily understood format. The authors subscribe to the concept of what they term multicultural competence, resulting in a continual thread throughout the text which invites readers to examine their own and the client’s cultural position, wellness and world view and to reflect on how this affects the interview process.

This text could be used to conduct successful interviews or counselling sessions for practitioners at all levels, however there is a particular emphasis on the needs of the novice or student. There is also the option of completing chapter specific quizzes and questionnaires online, and I found this a particularly useful way of embedding the learning.  Along with providing a thorough background in the microskills framework and the five-stage interview structure for effective interviewing and counselling, this book makes a valuable addition to the library of anyone who wants to gain more communication skills —something we can all profit from.