June 3, 2012 |

Review of Essentials of Intentional Interviewing by Ivey, et al

Authors: Allen E. Ivey, Mary Bradford Ivey and Carlos, P. Zalaquett
Brooks/Cole, Cengage Learning, rrp $111.95.

The short version of the review (presented below), will appear in the AITD journal, Training and Development (vol 39, no.3, June 2012).

A longer version will appear in the Australian Counselling Association journal, Counselling Australia, (vol 11, no. 3, August 2012).

Review of: Essentials of Intentional Interviewing: counselling in a multicultural world (2nd Edition, 2012)

By Angela Lewis

This book is intended to clarify interviewing expertise through the use of the microskills hierarchy, communication skill units which include attending behaviour, the basic listening sequence, paraphrasing and reflection of feeling. It presents highly practical tools and resources, plus a large number of case examples and sample interviews in an engaging and easily understood format. The authors subscribe to the concept of what they term multicultural competence, resulting in a continual thread throughout the text which invites readers to examine their own and the client’s cultural position, wellness and world view and to reflect on how this affects the interview process.

This text could be used to conduct successful interviews or counselling sessions for practitioners at all levels, however there is a particular emphasis on the needs of the novice or student. There is also the option of completing chapter specific quizzes and questionnaires online, and I found this a particularly useful way of embedding the learning.  Along with providing a thorough background in the microskills framework and the five-stage interview structure for effective interviewing and counselling, this book makes a valuable addition to the library of anyone who wants to gain more communication skills —something we can all profit from.

 

December 6, 2009 |

Dealing with Email

I always struggle with my email inbox and have to admit I am a hoarder of emails and have heaps of folders.  A suggestion in the New York Times – really quite simple too – was just set up a folder and call it archive and then stick everything you don’t want to get rid of but don’t really need to have sitting in your Inbox, into that folder and try to work with an Inbox that is current.  It isn’t rocket science, but it is a good idea.Here’s an except from Farhad Majoo’s article and the full link follows below:CLEAR OUT YOUR IN-BOX Set aside an hour or two to respond to every important message that has dogged you in the last couple months (anything older than that is too ancient to bother with). Next, move everything else into a new folder called Archive — this will be your storehouse of old mail.Your in-box should now be empty. Think of this as its optimal state — your goal, from now on, will be to keep this space as pristine as possible, either empty or nearly so. To realize that goal, live by this precept: Whenever you receive a new message, do something with it. Don’t read your e-mail and then just let it sit there — that’s a recipe for chaos.Full article: An Empty In-Box, or With Just a Few E-Mail Messages?