May 14, 2020 |

Digitisation vs Digitalisation


Yes, they could have made the terms a little bit different to avoid all this confusion, but hopefully this quick explanation will do the trick!

While it all sounds a bit high tech, basically digitisation is simply the process of converting information from a physical format into a digital one – let’s use a simple example:   Wendy wants to submit aclaim to her health fund but doesn’t want to put it in an envelope, buy a stamp and stick in the mail box. Instead she scans it (that could be using a smart phone, a scanner or a printer that has a scanning mechanism), converts it to a PDF then saves it to her device (perhaps a smart phone or her PC) –  and that itisation vs Digitalisationmakes her paper claim form digitised.


She then attaches this digitised document (the PDF ) to an email and sends off the claim electronically to her health fund’s computer system. Basically that action is a definition of digitalisation – the process of how customers and companies engage and interact by utilising digital technologies for a specific process.

So, in summary, you have to digitise an item, process or action before it can be used to digitalise an action.


What about Digital Transformation?

Digital transformation is the phrase of the moment in businesses across the world, with many a project created to digitally transform an organisation;  a simple example is teacher registration.  In some states of Australia, a school teacher is required to fill in a paper form, send it in by mail to the teacher registration body and receive paper notification that it has been accepted.  A digital transformation of this process would be that the teacher goes to a website, fills in the form online and gets an email notification that their registration is complete. This dramatically cuts down the workload on the organisation and makes for a smoother and easier user experience.

Another example of digital transformation is how we receive advertising, with the internet enabling the digitisation of advertising material that flashes up when we access various sites online or through email. with paper mail advertising the business has no idea if they are wasting money as they cannot measure take-up or interest in the advertised product. In digital advertising success can be measured more easily and more accurately than traditional paper advertising, because using email, the business knows how many people received the email, how many opened it and what pieces of content they engaged with. Similarly with an online ad the advertiser can easily track interest (e.g. demographics, location, etc) along with sales volumes as these types of analytics are generally built into the email or online advertisement.



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February 10, 2015 |

ACMP Global Conference 2015.

I was delighted to be invited onto the selection committee to judge the winning papers for the ACMP Global Conference 2015.


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December 19, 2014 |

Charity Drive for Urban Seed

In my role as Change Manager for the Business Technology team at Lumo Energy, I worked with one of the project Business Analysts, Nicky Sleep to do a Christmas fund raiser for Urban Seed .  We were able to raise $325 as the people in our department gave freely and generously during the past week.

Nicky and Phil

Urban Seed an initiative providing a free sit down lunch for up to 60 people a number of times a week at Credo Café, located in the basement of the Collins Street Baptist Church.

Here, people experiencing homelessness, addiction, mental illness or isolation  come together to eat and socialise.  As well, the team at Urban Seed encourage others from all walks of life to join the lunches to encourage sharing and understanding.

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October 16, 2014 |

Human Change Management Certification

Ok, well I finally did it – after two (painful) tries at the Human Change Management Institute exam, which was (in my opinion), poorly written and therefore difficult to follow and understand  – I finally passed!

HCMBok Exam




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October 9, 2013 |

The Dynamic Duo at our Telephony Launch

al1In my role of Transition and Change Manager at Lumo Energy, I was involved in the launch of the Interactive Intelligence telephony system.  We chose a Batman and Robin theme and the dynamic duo went around to visit staff and give our goodie bags containing a chocolate telephone, a hot drinks mug and orange smarties.

It was a great success and lots of fun for all concerned. Below is my colleague, Chris Kalafatis, change analyst with Lumo – it was our job to stuff the 650 plus goodie bags!

Stuffing goodie bags at Lumo

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November 7, 2012 |

Finding a Change Management Model

My latest article has just been published, feel free to read it here:

Finding a Model for Managing Change, ‘Training and Development in Australia’, Journal of the Australian Institute of Training and Development, Vol 39, No.  5, 2012.

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August 15, 2012 |

Book Review: Employee’s Survival Guide to Change

My book review of Employees’s Survival Guide to Change as it appears in:  Training and Development Journal, August 2012, Vol 29, No.4.

Author: Jeffrey M. Hiatt (2004) Prosci Research, $14.95 pages 102

Ask any therapist and they will tell you that change (good or bad) is one of the largest stressors humans experience. This small but highly useful text is intended as a guidebook for employees facing change. However it is an equally valuable resource for those who must manage a change initiative, helping them to understand how employees can survive and thrive when an organisation undertakes a change.

The book begins with a ‘frequently asked questions’ section about change, addressing areas such as why a change might be happening, the risks of not changing and the benefits of supporting a change. It then moves onto using the Prosci ADKAR (awareness, desire, knowledge, ability, reinforcement) model to illustrate how employees can create a successful action plan to address a change occurring in their workplace, providing worksheets and checklists to help achieve this. It finishes with a section specifically addressing employees joining a change management team, which is based on Prosci research that has identified the dos and don’ts for teams during their change management projects. The beauty of this book lies in its simple but powerful messages, making it accessible and relevant to anyone encountering change.